This website is owned and operated by Panaco Ltd (collectively, “we” or “us”). 

This privacy policy explains how we collect, store and use your personal information. It applies whenever you visit our website, become a paid member, enter a competition or prize draw, use any of our deals or offers, or otherwise agree to disclose your personal information to us.  

It describes what personal information we collect from you, how we use your personal information and your rights to control our use of your personal information. 

You should read this privacy policy and any accompanying terms carefully.  By using our website, becoming a paid member, entering a competition or prize draw, using any of our deals or offers, or otherwise agreeing to disclose your personal information to us, you confirm that you have read, understood and agree to the privacy policy and any accompanying terms in their entirety. 

This privacy policy was last updated on 29th March 2022 We encourage you to check back regularly to keep informed of updates to this privacy policy. 

How to contact us 

Panaco Ltd is a company registered in England and Wales (registration number 13090804), whose registered office is at 1st Floor Healthaid House, Marlborough Hill, Harrow, Middlesex, England, HA1 1UD. 

We respect your right to privacy and will only process the personal information you provide to us in accordance with applicable privacy laws.  If you have any questions about how we collect, store and use your personal information, or if you wish to be removed from any future marketing communications, please contact us using the details supplied below: 

  • e-mail: customer(dot)support(at)panaco(dot)ltd;
  • write to us: Panaco Ltd, 30 Crown Place, London, EC2A 4EB

Children

We do not and will not knowingly collect information from any unsupervised child under the age of 16. If you are under the age of 16, you must not use this website, become a member, enter any competition or prize draw, or use any of our deals or offers. 

Parents/guardians – if your child has done any of the above, please let us know and we will remove their details promptly and, where applicable, refund amounts paid. 

The personal information we collect about you 

When you access and browse this website, become a paid member, enter a competition or prize draw, use any of our deals or offers, or otherwise agree to disclose your personal information to us, we may collect the following information from you: 

  • your full name;
  •  your mobile and landline telephone numbers;
  • your date of birth;
  • your postal address;
  • your e-mail address;
  • your mobile network; and
  • your IP address

How we use your information 

We use the personal information we collect from you for the following purposes: 

  • to make this website available to you and to provide you with content which is tailored to your individual tastes;
  • to operate and administer competitions that you choose to enter;
  • to supply you with any services to which you have subscribed or which you have otherwise asked us to provide;
  • where you have given us your consent, to contact you (including by SMS and e-mail) with information about products, services and competitions which we think may interest you; and
  • where you have given us your consent, to disclose your personal information to carefully chosen third parties so that they may contact you (including by SMS and e-mail) with products, services and competitions which they think may interest you.

We will not disclose, sell or rent your personal information to any third party for marketing purposes unless you have consented to this. If you do consent but later change your mind, you may contact us and we will no longer use your information for third party marketing purposes. 

Disclosures of your personal information 

In order to provide and maintain our website, services and parts within, we may engage third party suppliers to help us fulfil our responsibilities.  We may disclose your personal information to these third-party suppliers for these purposes, although we will at all times control and be responsible for their use of your personal information. In particular, we will never allow our third party suppliers to use your personal information in a way that is contrary to the requirements of this privacy policy or applicable data protection law. 

In addition, if a third party were to acquire all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.  

Please note that we may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency. 

Cookies and anonymised data 

We may use cookies on this website to collect information about you. Cookies are small data files which are placed on your computer by websites that you visit, and which collect certain personal information about you. They enable us to tailor our service offering (including the website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject or delete cookies; please note that if you do this it may impair the functionality of this website. As the means by which you can do this vary from web browser to web browser, please refer to your web browser’s help menu for further information about refusing or deleting cookies. 

We have a detailed Cookie Policy which can be found via a small tab in the bottom right on any page of the website and where you can manually adjust your preferences. 

Finally, we may also collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes. 

Security 

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us. 

Your rights 

You have the following rights: 

  • the right to ask us to provide you with copies of personal information that we hold about you at any time, which may be subject to a fee specified by law;
  • the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
  • the right to opt-out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

Third-party sites 

This website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.